German speaker Customer Service Executive

England, London, City of London
£18600 - £23000 per annum
23 Sep 2016
21 Oct 2016
Laura Pena Borgogno
Job Title
Customer Services
Industry Sector
Travel & Tourism
Contract Type
Full Time

We currently have a fantastic permanent opportunity available to join one of one of the most sociable and fun loving international accommodation and leisure travel agencies.
This is a fantastic opportunity for German speakers who are looking to start a career in Customer Service or who are looking to gain professional experience.
Our client is looking for a candidate who is fluent in German and English to join its vibrant international team ASAP. No experience is required for this position our client is simply looking for candidate who are switch on, friendly, proactive, and motivated.
Salary goes between 18600k + bonuses
Please note that our client is specifically looking for candidates who are available to work some weekends and some evening shifts. This position offers full time hours (40 hours per week) in shifts scheduled between 07:00 and 22:00, Monday to Sunday.

What is the role?
As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of enquiries.


*You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail
*Actively participate in various projects within the department;
*Promote the culture of the company along with your colleagues;

The ideal candidate?

*Will have excellent communication and problem solving skills;
*Takes responsibility and ownership;
*Is passionate about helping customers;
*Fluent in both written and spoken English and German;
*Flexible in working hours;
*In possession of a valid work-permit for the UK.

What's being offered?

*4 weeks full time training (fully paid);
*Work schedule 4-6 weeks in advance;
*International working environment;
*Office location in East London
*Free lunch every day!!
*Quarterly Bonus Plan - 12% of your salary, based on set targets;
*Premium pay for certain hours worked at evenings and weekends;

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.