Reception Manager

London (Central), London (Greater)
Competitive
09 Jun 2017
07 Jul 2017
Receptionist
Hospitality
Permanent
Full Time

Portico is looking for a Reception Manager to join our ever growing company

Portico specialise in providing tailored, cutting edge Front of House services. Our ethos is to develop and consistently deliver a positive client experience which leaves a lasting impression each and every time.

Passion and service are integral to everything we do. We don’t just offer a great welcome, we take care of all the little things that make a real difference to the experiences people have. People make companies and we want all of us at Portico to be positively engaged, working together in supportive teams and always evolving to provide the best service, being mindful of our professional yet relaxed environment.

As Reception Manager, you will oversee and coordinate various Front of House operations and support the client and Operations Manager of the site to establish and maintain the smooth running of reception and other services as well as people management and client care on a day to day basis.

Our ideal candidates require:

  • Experience of managing at team.
  • Be able to inspire, engage and guide the team.
  • Lead by example, be reliable, flexible, honest and a strong advocate for Portico.
  • Motivate and develop team members to their full potential. Manage the development of succession plans to support the longer term growth of the business as well as individual development needs.
  • Take appropriate action to address client service issues to the satisfaction of the client.
  • To be involved in the recruitment process as required.
  • Create agendas and host team talks and team meetings.
  • Manage the rota, payroll and any overtime.
  • To produce monthly and ad-hoc reports on service usage and service issues.
  • Encourage ideas and innovations from the team and to act on there where appropriate.
  • Actively participate and chair meetings in the business across all levels.
  • Be responsible for Health & Safety at the site including and not limited to, DSE Assessments, Risk Assessments, Quarterly audits and keep within review deadlines.

If you are interested in an opportunity to join Portico, then please send us your CV and covering letter. We look forward to hearing from you.

Due to high volumes, unfortunately we are unable to respond to every application.  If you have not received a response within 15 working days, please consider your application unsuccessful.