Reception Supervisor

Portico is growing – be part of it!

We are currently looking for Corporate Reception Supervisors, so if you have excellent communication skills, a passion for great service and a desire to excel, Portico can offer you a passport to a fulfilling and highly rewarding career in Front of House services.

Our ethos is to develop and consistently deliver a positive client experience which leaves a lasting impression each and every time.

DUTIES:

• Supervise, motivate and develop individuals within the team to enable them to meet current and future team and client needs.
• Lead by example, be reliable, flexible, honest and a strong advocate for Portico and the Client.
• Review the team rotas in conjunction with your colleagues to ensure adequate cover at all times.
• Provide day to day direction and coaching to the team.
• Take appropriate action to address service issues to the satisfaction of the Client.
• Provide and supervise our meet and greet, switchboard, meeting room, post, couriers and taxi-organising service.
• We're looking for someone who loves providing a warm, upbeat welcome and making people feel at home.
• In addition you'll have outstanding personal presentation with the ability to engage with people in a genuine and welcoming way.

EXPERIENCE / ATTRIBUTES REQUIRED:

• A proven track record of successfully leading a team.
• Previous experience of in good quality service environment.
• Being able to collate and report statistics for performance measurement.
• Able to engage with other people to create empathy and rapport.
• The ability to lead change.
• A keen eye for detail and a desire to take responsibility through to resolution.

If you are interested in an opportunity to join Portico, then please send us your CV and covering letter. We look forward to hearing from you.

Due to high volume of interest, we are unable to respond to every application. If you have not received a response within 15 working days, please consider your application unsuccessful.