German Speaking Customer Service Advisor

Glasgow, Glasgow City
£10 - £11 per hour
22 Mar 2017
19 Apr 2017
Customer Services
Fashion
Temporary
Full Time

German Speaking Customer Service Advisor

Ongoing Temporary Role

£10 - £11 per hour 

Cambridge, UK

A leading company in the fashion industry is looking for an ambitious, passionate Customer Service Advisor who’ll strive to go above and beyond for their customers.

As a member of the Customer Support team, you’ll be in direct contact with the customers, representing the brand in all you do.

Most of all, you’ll be able to empathise with a customer in need and enjoy troubleshooting to find them a solution.

You should be confident, hardworking, but also know how to have fun.

Fluency and excellent written language skills in German and English are required for this role.

What you’ll do

  • Provide great phone and email based customer support
  • Find clear and concise resolutions to any issues
  • Work with lots of other parts of the business
  • Be a main avenue of support to customers and the rest of the business
  • Contribute to and become part of a fast-moving support centre
  • Work from their office in central Glasgow

Who you are

  • Fluent in both English and German 
  • Ambitious
  • A good decision maker with great attention to detail
  • Excellent at finding a solution to any problem
  • Calm and diplomatic
  • Interested in fashion a
  • Excellent at written communication
  • Obsessive about quality and always wanting to improve
  • Welcoming of feedback