Operations Executive/Coordinator - North West London

A dynamic, technology-driven property solutions company are looking for an Operations Executive/Coordinator. Specialists in their field, this company is highly entrepreneurial and provides a fantastic working environment. Based close to Queens Park station (NW10).

You will be responsible for the smooth running of the business day to day. They are looking for someone who can contribute their own insight into their business, and make the role their own. Must have experience in best practice, implementation of processes /systems and process improvements.

Key Responsibilities:-

Business Improvements

• Identifying inefficiencies in our processes and customer journey
• Manage initial, and on-going testing of all systems ensuring smooth functioning
• Enforce companywide compliance throughout each department
• Test and implement new system features created by the In House tech team

Customer Journey

• Supervising the Customer Care team and ensuring that customers SLA’s are constantly achieved
• Responsible for arranging regular Customer Care training
• Resolving internal and external Customer Issues

Requirements

• A background within an Operations function
• Experience implemented and improving processes and systems

• Be a strong communicator and influencer
• Energetic, supportive and empathetic open-minded personality
• Proven ability to understand a business from ground up and top down
• Excellent understanding of IT development process
• Proven ability to work independently without close oversight
• Proven ability to manage a project from requirement to delivery
• Organised with relentless focus on delivery
• Advanced knowledge of Microsoft Office
• Providing analytical and business insights
• Able to work at a fast pace and make decisive decisions
• Proven aptitude for learning new systems and technologies
• Possess excellent commercial acumen and broad business experience