Receptionist/Administrator - Medical Practice - Harley Street

We are A bespoke medical clinic and we are looking for a Receptionist/Administrator to join their team on a permanent basis. You will be responsible for all reception duties and maintenance of their smooth running. Management of the appointment system, handling of all incoming communications and non-clinical outgoing communications.

Responsibilities:

• Responding to all non-clinical queries and requests for assistance from patients, doctors and others
• Forwarding clinical queries to relevant team member and monitoring to ensure response is provided in a timely manner
• Ensuring that requests for prescriptions are actioned where possible within one working day
• Assessing and identify patients in order to prioritise their needs effectively
• Meeting and greeting patients
• Obtaining all necessary documentation for the registration of new patients
• Using central electronic filing of documents effectively
• Receiving specimens from patients ensuring all their details have been recorded and following the practice Health and Safety policy
• Checking practice stationery and request reordering of supplies or photocopy supplies where necessary
• Opening and distributing post mail
• Depositing all non-electronic payments at least once per week
• Booking appointments and recalls including use of PMS patients waiting for appointment list
• Ensuring sufficient information is recorded to retrieve medical records
• Monitoring effectiveness of the system and ensuring that action is taken to resolve any problems or effect variations as required
• Maintaining an excellent knowledge of the clinic diary to ensure that patients do not experience unnecessary delays
• Ensuring that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner
• Updating patients' records by scanning documents into patients computerised medical records according to the scanning protocol
• Downloading pathology reports
• Ensuring that when accessing data relating to patients, the information obtained and used is registered appropriately under Data Protection Act
• Ensuring that all information held centrally by the practice relating to the patient's health, medical treatment, personal details and registration details remains confidential to the practice and patient
• Ensuring that all requests for medical information about a patient from external organisations and patients family members is legitimate, complies with Access to Medical Records and other legislation, has the written consent of the patient and practice

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.