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PA to HR Director

Basic job
Recruiter
C&C Search
Salary
From £30,000 to £40,000 per year + + Bonus + Bens
Location
Reading
Job term
Permanent
Job hours
Full time

Incredible opportunity to join this global business with an incredible story. You will act as the right hand to one of the key directors in the business and will be trusted with highly confidential information. You will need to have an outgoing personality but know when to be professional and will have good PowerPoint skills. In addition you will need to be a strong relationship developer and have the ability to influence rather then push. The company has incredible offices and rewards its staff with excellent benefits and strong work/life balance.

Contact
Lucy Chamberlain
Posted
Reference
LM5048afihf

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German Customer Services Manager and Trainer within Finance

Standard job
Recruiter
Appointments Bi Language
Salary
From £27,000 to £40,000 per year
Location
Berkshire
Job term
Permanent
Job hours
Full time

Title: Customer Services and Training Manager
Sector: Finance/Insurance
Salary : £27000-£40000 + benefits
Languages : German (+ additional European language, ideally)
Location : Berkshire area:
Commutable from Windsor/Reading/Maidenhead
Type of role: Permanent contract


Company : International financial services business operating throughout Europe


THE ROLE in a nutshell
1) Information Management
2) Staff Training

DUTIES

This role will involve extensive international travel in Europe for staff training purposes

Management (Information and team)
• Monitoring staff service performance and producing reports
• Making suggestions that will improve the internal processes related to Claims management
• Producing statistical management reports on a weekly and monthly basis
• Ensuring that clients insurance claims are handled efficiently, fairly and to agreed service levels
• Attending regular claims review meetings, investigate difficult and/or complex claims
• Ensure claims appeals and complaints follow company complaints handling procedures

Training
• Preparation and delivery of training programmes and materials in the UK and also abroad.
• Designing new training programmes for new products
• Face to face delivery of training in a classroom-based environment , and on a one-to-one basis
• Preparing standard letters, and general documentation to make processing faster and easier
• Training international and nationally based personnel on the Insurance and claims process for new products
• Liaising with various internal departments throughout the UK
• Identify staff training shortfalls, and addressing these in order to keep staff motivated and performing well
• Liaise with HR regarding staff issues
• Performance review
• Motivating and measuring training outcomes



REQUIREMENTS

• Degree educated or equivalent work experience
• Claims experience
• Fluent German &ideally a second European language (German, French, Spanish or Italian,).
• Demonstrable design and delivery of training programmes

Contact
Nicole Debson
Posted
Reference
ND Training/ Finance

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