Account Manager/ Customer Success Manager
- Recruiter
- Next Employment Limited
- Location
- London (City of), London (Greater)
- Salary
- up to £45k
- Posted
- 20 Feb 2019
- Closes
- 14 Mar 2019
- Ref
- sh200219
- Job Title
- Administrator
- Industry Sector
- Property
- Contract Type
- Permanent
- Hours
- Full Time
Account Manager/ Customer Success Manager
Waterloo
up to £45k
A property consultancy based in the heart of Waterloo are presently recruiting for an account manager!! This role will expand the growing number of clients the business is currently attracting., The role is mainly account management supporting the dales team will elements of customer success. Ideally you will come from a property background but our client is fileable with industry experience.
A planning, architecture, or development background, passionate about improving the way in which planning and urban design decisions are made.
Experience managing a diverse portfolio of clients and projects across multiple locations
A confident public speaker, with experience designing and hosting workshops and training sessions
A proven track record of delivering projects and events in an organised and creative way, which is then recognised in feedback from clients.
Experience of handling renewals, and client relations
Technologically minded, with excellent computer skills, and the ability to learn quickly.
Roles & Responsibilities
Responsible for the relationship and renewals of all public sector clients
Creating a community of organisations that evangelise what our client can do, encouraging best practice use and ultimately, being an integral part of the planning process, both in London, the UK and subsequently international markets.
Create and deliver bespoke training sessions on how to use the client. This may grow and change, including an online and in-person portfolio, as within the next 18 months our clients will include 6 other UK cities also.
Set up and deliver quarterly user groups. Create engaging content with a diverse portfolio of speakers, further encouraging use of the platform.
Manage the Public Sector online forum, driving interesting online debates and topics, which encourages users to share best practice tips and advice to aid in planning decision making.
Organise monthly webinars for training, debates and thought leadership campaigns.
Offer and coordinate key event support to all our clients at the events we also attend, as well as design and deliver a commercial offering to support planning enquiries, public consultations and design workshops.
Represent our client at events and exhibitions
A competitive benefits package is available within a fantastic diverse, forward thinking building consultancy.
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