Temporary Client Operations Specialist at top US Firm: to £45,000 pro rata

A prestigious US Law Firm housed in stunning offices in the City is looking to hire a new Client Operations Specialist to join the firm for an initial 6 months, with the possibility to become permanent.  Responsibilities will include gaining the respect and confidence of Partners that client relationships will be appropriately executed by demonstrating professionalism, responsiveness and a strong work ethic, interface with client accounts payable departments (or other designated representatives) in a manner that demonstrates professionalism in keeping with the Firm’s values and commitment to client service, preparing and reviewing monthly draft bills to include addressing billing discrepancies in advance of partner review; discussing and implementing any changes; obtaining billing authorisation from the partner; and ensuring consistent adherence to client-specific guidelines, responding to all queries regarding time entry and/or billing; proactively contact timekeepers to review time entry protocols, obtain third party/vendor expense back-up, and redact all client and personal information not relevant to the matter, participate in the collections process, resolving delinquent accounts in a timely manner according to Firm policy and escalating appropriately to firm’s management, conducting client reviews verifying client/matter arrangement and information in management and reporting system, administer client engagement letter process, confirming letters adhere to the firm’s standard, are issued on a timely basis, are properly signed with all appropriate schedules included, and are returned by the client, provide timely information on billing and collections, maintain records in accordance with applicable laws and Firm policy. Candidates must have strong professional services experience, preferably within a law firm, good knowledge of VAT, strong technical, written and communication skills.  Standard hours are 9.30am – 5.30pm.