Customer Service Advisor

Recruiter
Matchstick (Old)
Location
London (Central), London (Greater)
Salary
Up to £23k plus benefits
Posted
24 Jul 2017
Closes
28 Jul 2017
Ref
FSCS1
Job Title
Customer Services
Industry Sector
Technology
Contract Type
Permanent
Hours
Full Time

My client is a leading tech business based in Central London. They are looking for a Customer Service Advisor to help them with the launch of a new product. The responsibilities of the role include to:

 

  • Respond promptly to all incoming customer requests using the customer support software and helpdesk solution
  • Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits
  • Accurately identify and assess customers’ needs to achieve satisfaction
  • Direct requests and unresolved issues to the appropriate resource, escalating urgent issues in a timely fashion
  • Communicate and coordinate with internal departments to resolve requests
  • Work with the Brand Manager to ensure responses stick to the brand identity, and create new responses where appropriate
  • Keep accurate records of discussions or correspondence with customers, and share findings with internal stakeholders
  • Follow communication procedures, guidelines and policies
Matchstick is a leading London recruitment consultancy. We specialise in the supply of EAs, PAs, Team Assistants, Office Managers, Administrators and Receptionists on a permanent, temporary and contract basis, across all industry sectors throughout London. We receive a high volume of applications, so we may be unable to respond to all applicants. 

Not what you're looking for? Get headhunted for relevant jobs.

Upload your CV
More searches like this