Case Manager

Case Manager
£21,000 - £24,000
City 


THE COMPANY:
Our client is a rapidly growing audio transcription/court reporting company offering exceptional service quality at the forefront of everything they do. They are now seeking a full-time Cas Manager to join the team during this exciting time.


THE ROLE:

• Initial gathering of key information
• Liasing with clients via email
• Communicating to each department to enable case preparation ensuring all information that is gathered is then passed through to the necessary departments
• Meeting and greeting clients on the first day of the hearing. Ensuring all of client’s requirements are set up accordingly and ready to go before the start time
• Ensuring regular liaison with the client
• Ensuring regular invoices are prepared correctly and sent out on time
• Gathering feedback for possible improvements to services
• Business development - assisting with new enquiries and providing support within the Business Development Team
• Reporter Management - Assisting the reporter manager with US operations and providing additional support within the reporter role

 
THE PERSON:

• Proven track record in a customer facing role
• Strong interpersonal skills
• Well organised and able to manage documentation effectively
• Confident communicator both verbally and written
• Must be a Team Player
• Highly competent in the use of Microsoft Office
• Strong attention to detail
• Able to work on own initiative and adhere to given deadlines
• Flexibility with working hours is essential due to interaction with US office

 
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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

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