Business Support Manager

A top tier Manchester City Centre law firm is currently looking to recruit an experienced Team Manager to support the business and client service department. 

You will have at least 12 months’ previous experience working within a team manager role, and ideally will have had experience in a client facing role, specifically within a law firm or financial services.

The main purpose of this role is to provide support and assistance to the business with key client relationship process management.

Duties as business support manager include:

• Providing support as required to the admin and invoicing internal team
• Ensuring assigned team tasks are performed efficiently, accurately and to a high standard
• Participation as required in key client relationship meetings to support the Client Partnership team
• Liaising as appropriate with members of the Conduct Risk team to ensure we exceed client expectations around regulatory requirements and customer treatment strategies
• Supporting the Client Partnership team and Operational teams to ensure that service delivery and results obtained are performance leading
• Contributing to challenge business processes to constantly evolve and improve what we do for our clients
• Maintaining and contributing to internal and external reporting on a monthly basis to the Ascent Board around client performance KPI’s and SLA adherence
• Assisting in improving client relationships by ensuring client requests and reporting is delivered in a timely manner, meeting deadlines and client requirements
• Overseeing production and delivery (using automated solutions where possible) of relevant client MI and invoice processes. Ensuring invoice content is packaged correctly and accurate
• Carrying out other tasks related to the job/or as requested by the Client Partnership Director

To be considered for this business support manager role based in Manchester, please apply now. About us Formed in 1999, G2 Legal Limited is one of the largest, privately owned legal recruitment companies with offices throughout the UK and in Sydney, Australia. We are a fully accredited member of APSCO. Please visit our website for more information on the services we provide and current opportunities.