Receptionist

Receptionist
£21,000 - £23,000
West End 


THE COMPANY:
Our client is an international university study abroad program with offices based in the West End. They are currently looking to recruit a Receptionist to join their team.


THE ROLE:

• Providing excellent front of house service
• Maintain the professional appearance of the front desk and surrounding areas at all times
• Answer and direct incoming telephone calls in a prompt and professional manner
• Maintain a professional appearance and demeanour at all times
• Handle all incoming and outgoing mail and deliveries, distributing post, franking external post and organising couriers
• Ensure the issuing of all access passes and keys is done in line with security policy
• Escorting visitors to meet their host or alternatively advise hosts as soon as guests arrive
• Providing directions and local area information to visitors and stakeholders as required
• Processing and controlling all room booking requests, ensuring rooms are set up and prepared
• Report any faults or repairs needed to the Facilities Manager
• Providing basic AV technical support
• Manage stationery, catering and other consumables
• Assist with travel arrangements, conference and hotel bookings for designated visitors
• Process and control lost property
• Ensure all rubbish from inside and outside exits is removed and with the aid of the cleaning team ensure all rooms including toilets are clean, tidy and ready for use
• Actively ensure the security of the premises by performing regular patrols of the interior and perimeter
• Provide administrative support to the Operations Office as and when required
• Post to and regularly maintain appropriate shared calendars for

 
THE PERSON:

• Educated to Degree level or equivalent or experience in a related field
• Outstanding written and verbal communication
• Excellent professional communications skills
• Relevant customer service or hospitality service experience
• Outstanding attention to detail
• Professional telephone manner
• Highly competent in the use of Microsoft Office and the use of shared calendars
• Outstanding time management and multi-tasking skills
• Experience of minute taking and preparation of agendas is desired
• Excellent organisational skills
• Adaptable and flexible attitude
• Effective interpersonal skills
• Discretion when dealing with personal and sensitive information
• Ability to work as part of a team, but also independently with minimal supervision
• Able to work effectively under pressure

 

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