Customer Service Agent

Customer Service Agent job, to start 3rd July for 3 months to ongoing, based in North Greenwich.


Customer Service Agent job, to start 3rd July for 3 months initially, but likely to be ongoing, based in North Greenwich. Applicants must be able to attend an assessment day on the 22nd June.

Your new company

Some fantastic opportunities have become available for customer focused, highly professional and enthusiastic customer service agent's. Working for a highly reputable London Transport Authority in their contact centre, based in North Greenwich. These roles are to start on the 3rd July (applicants must be able to start work on this date) and are for 3 months to ongoing.

Your new role

Candidates will be required to be flexible as it will be working on a shift pattern between the hours of 6am and 11pm 7 days a week, it is a 35 hour working week. The key purpose of the role will be to act as a first point of contact for customer contacts by telephone and email. You will respond politely and efficiently to queries spanning payments, refunds, travel information and complaints. You will be responsible for handling both internal and external customer concerns and resolving any issues they may arise and if possible act as a one stop shop.

What you'll need to succeed

Excellent customer service skills are essential
Strong written skills - you are assessed on this during the application process
Educated to degree level - Desirable
Must have good IT and organisational skills

What you'll get in return

The potential for the roles to be extended and be an on-going temporary contract. These roles will be paying an excellent hourly rate with the added pay benefits after 12 weeks of service, including competitive overtime rates and unsociable hour allowance.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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