Sales Support Administrator

Sales Support Administrator 

London

Salary: Competitive 

The Team: Morningstar's Business Development & Sales group is responsible for helping our advisor and institutional clients build their businesses and provide better outcomes for investors. The group is structured primarily along the following client segments: Advisor, Asset Management, Retirement, Redistributor, and Commodities & Energy.

The Role: As a Sales Administrator for Morningstar EMEA, you will assist with increasing the effectiveness and efficiency of Morningstar's sales teams in selected countries. You will do so by processing Morningstar renewals, analyzing the renewal pool, and working with a global team to optimize the renewal process. In addition, you will secure needed information and data are collected for new contracts. You will be part of a fast-paced team: beta-testing technology, executing recurring renewal tasks, and conducting research into current processes. Comfort with skill gained through repetition is required. An interest in systems-thinking is a plus.

You will also be responsible for supporting the sales teams for your countries by gaining a deep understanding of how our sales representatives currently go about their role, identify areas for improvement as well as recommend solutions, and help implement these solutions to ultimately allow our sales team to optimize results. This position will be based in London.

Responsibilities

• Execute renewals with accuracy and efficiency.
• Secure and validate new data in new contracts
• Maintain and improve data integrity of core systems.
• Work with global team to test, modify, and deploy processes to your location.
• Research, map, and communicate current processes to global team.
• Identify and help address non-selling activities in order to make the sales team more efficient.
• Collaborate with sales managers and the marketing team to assign and distribute sales leads.
• Identify process improvements that will eliminate as much of the above as possible, thereby allowing the role to focus on value-added activities.

Requirements

• Experience within an administration role, preferably sales administration.
• Knowledge/Interest in the financial services industry.
• Demonstrated ability to work systematically and analytically using software, data, and metrics.
• Proficient in Microsoft Excel and ideally Salesforce.com.
• Excellent time & task management, organizational, and analytical skills.
• A bachelor’s degree is required.
• Fluent in one of the Nordic Languages is an advantage.
• Fluent in English is required
• Detailed oriented with a passion for ensuring accuracy.
• Critical-thinking and willingness to pro-actively surface areas of improvement.

Morningstar is an equal opportunity employer.