Customer Support Officer

Main Purpose of Job

To work as part of a team and provide administrative support to the Neighbourhood Team, acting as a first point of contact for residents with standard tenancy queries. 

To provide an effective and efficient reception and telephone service to ensure customers receive a professional service.

Key Responsibilities

• To provide administrative support to the Neighbourhood Service team
• Assist with the management of anti-social behaviour, tenancy management and associated queries from residents or other employees both in person, electronically and on the telephone.
• To receive visitors and provide a telephone service in a manner which promotes a professional image of the Brand and its services
• Meet Brand’s service standards in all customer care areas
• Write formal letters and other correspondence as required
• Ensure that duties are carried out in accordance with Health and Safety procedures
• Assist with the ordering, control and distribution of stationary and supplies within the offic
• To input data and update the computer system as required
• Any other duties as assigned and deemed commensurate  with the grade and overall responsibility of the post

Other Core Requirements

• Establish, develop and maintain effective working relationships with all work colleagues to ensure an integrated contribution to the delivery of performance individual and team objectives and the brand’s corporate objectives
• Observe, deliver, continually promote and act in accordance with the company’s policy and equality programs.
• Positively comply with the company’s policies, procedures and systems ensuring compliance with the needs of legal, regulatory and statutory bodies as well as with best practice principles.

This job description accurately reflects the requirements of the job at the time of writing but may be subject to change from time to time to meet the changing needs of the Association and should be viewed as guidelines only.