Regional Coordinator/Help desk Agent
- Recruiter
- Hays Specialist Recruitment Limited
- Location
- England, Surrey, Guildford
- Salary
- £20000.00 - £25000.00 per annum + Additional Benefits
- Posted
- 18 May 2017
- Closes
- 30 May 2017
- Ref
- 3030096
- Contact
- Rebecca Doyle
- Job Title
- Customer Services
- Industry Sector
- Manufacturing
- Contract Type
- Permanent
- Hours
- Full Time
Regional Coordinator based in Guildford, parking on site and paying between £20-25k depending on experience
Your new company
An organisation who are known for their supply of high quality equipment and for their customer service based in Guildford.
Your new role
- We are looking for someone to provide exceptional Customer Service to all customers, both internally and externally.
- To be point of contact for Customers to report faults or a repair to their equipment.
- To be point of contact for all engineers and technicians in terms of direction, and planning of their jobs.
- To plan and organise daily schedules for the engineers and follow through to ensure that all daily repairs are completed.
- To take full ownership of complaints through to a full resolution
- To achieve the standard KPIs as set for the team
- Manage the agents to ensure timely attendance and completion of third party work.
What you'll need to succeed
- Excellent customer service skills and telephone manner
- Experience in the use of Excel, Word, and CRM packages
- Good knowledge of geographic areas in the UK and Ireland
What you'll get in return
A salary of up to £25k depending on experience.
Additional Benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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