Customer Service Administrator
- Recruiter
- Diana Duggan Associates (UK) Ltd
- Location
- Glasgow City
- Salary
- Circa £21,000 pro-rata + paid overtime
- Posted
- 09 May 2017
- Closes
- 02 Jun 2017
- Ref
- Administrator – Financial Services (Glasgow)
- Job Title
- Administrator
- Industry Sector
- Banking / Finance
- Contract Type
- Contract
- Hours
- Full Time
One of the 'Big Four’ Financial Services firms, is managing a regulation project, on behalf of a Bank.
The client is seeking individuals to join the Investigations Team, assisting with the review of customer cases.
This position is an opportunity to manage your own workload, and provide a high level of customer service, within a dynamic and fast paced environment!
Responsibilities:
- Gather and prepare customer cases, using in-house systems.
- Log and allocate cases for review.
- Liaise with case handlers and senior managers.
- Liaise with customers and third parties via written correspondence.
- Provide wider team support.
- Work to deadlines.
Requirements:
- Customer service/ administration experience
- Excellent verbal and written communication
- Attention to detail
- Problem solver
- Deadline driven
- IT proficient
This is a contract role, for a project until December 2017 (scope for extension), based in Glasgow City Centre.
Numerous intakes in May 2017.
Working hours operate on a night shift basis; Monday - Wednesday 19:00 to 07:00. (Scope for paid overtime).
Full training is offered, which will be during the first two weeks of the contract, Monday - Friday 09:00-17:30.
If you are interested in this opportunity, please send your CV to Diana Duggan Associates.
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