Experienced PPI Case Handler (Manchester/Stockport)

A ‘Big Four’ Financial Services firm is seeking Experienced Case Handlers to join its review team, on a PPI investigation project in Manchester/Stockport.

Responsibilities:

• Conduct a thorough investigation into customer cases; managing the process from start to finish, within set deadlines.
• Liaise with customers and third parties.
• Reach a fair outcome for all parties, in line with FCA guidelines.
• Perform calculations for successful claims.
• Produce final response letters.
• Provide a clear audit trail and final report for each case.

Requirements:

• PPI Case Handling experience within Financial Services.
• Experience of performing redress calculations
• Technical working knowledge of the complaint handling process.
• Proactive attitude to resolve cases in a timely manner.
• Passion for customer service.
• Excellent verbal and written communication.
• Investigation and problem solving skills.
• IT and database proficiency.

The opportunity will be based in either the Manchester or Stockport office.

The contract is until December 2017 (scope for extension), immediate start, Monday - Friday (standard hours).

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.