Support Analyst
- Recruiter
- Ad Idem Consulting ltd
- Location
- London (Central), London (Greater)
- Salary
- Negotiable
- Posted
- 27 Apr 2017
- Closes
- 02 May 2017
- Ref
- TP11
- Job Title
- Customer Services
- Industry Sector
- IT
- Contract Type
- Permanent
- Hours
- Full Time
To be considered for the Support Analyst role, candidates must demonstrate experience in working with external clients in a support/client services role preferably in a software industry.
Our client is seeking an experienced and enthusiastic Support Analyst with a positive ‘can do’ attitude to join our Client Services Team. The right candidate will be able to handle a large volume of reported software issues, prioritize his/her own workload, will be comfortable working closely with development teams and at the same time be able to provide a first class service to our clients. The right applicant must have previous client facing experience either as a Support Analyst.
Support Analyst Duties:
- Working with clients, other analysts and the development team to review and analyze reported issues and propose a way forward
- Keep clients informed on the progress of their reported issues and any follow up work that may be required
- Actively test and participate in the quality assurance activities for the product area
- Train customers and colleagues in the products and solutions; produce training and guidance documentation
- Support existing clients with their enquiries
- Some account support management responsibilities including monitoring and reporting on client status and progress
- Other duties as directed or required
Ideal candidate will have a minimum or 3 years experience.
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