Support Analyst

To be considered for the Support Analyst role, candidates must demonstrate experience in working with external clients in a support/client services role preferably in a software industry.

Our client is seeking an experienced and enthusiastic Support Analyst with a positive ‘can do’ attitude to join our Client Services Team. The right candidate will be able to handle a large volume of reported software issues, prioritize his/her own workload, will be comfortable working closely with development teams and at the same time be able to provide a first class service to our clients. The right applicant must have previous client facing experience either as a Support Analyst.

Support Analyst Duties:

• Working with clients, other analysts and the development team to review and analyze reported issues and propose a way forward 
• Keep clients informed on the progress of their reported issues and any follow up work that may be required
• Actively test and participate in the quality assurance activities for the product area
• Train customers and colleagues in the products and solutions; produce training and guidance documentation
• Support existing clients with their enquiries
• Some account support management responsibilities including monitoring and reporting on client status and progress
• Other duties as directed or required

Ideal candidate will have a minimum or 3 years experience.