Legal Secretary - Family

Legal Secretary - Family

Owen Reed are recruiting for a Legal Secretary to provide an outstanding secretarial service to fee earners in our family team.

Key skills and responsibilities of the Legal Secretary
Client service
o Comply with all aspects of the firm’s core value of strong client relationships
o Manage incoming correspondence, emails, telephone calls and filing
o Answer telephone calls in line with the firm’s policy
o Take responsibility for alerting the appropriate person regarding any feedback received from a client
o Anticipate and consider client needs
o Use plain English in all communications and ensure information is presented in a clear, logical and structured way
o Consider situations and use the appropriate form of communication, for example emails, letters, telephone calls or face to face conversations
o When appropriate, make file notes of meetings or telephone calls
o Investigate problems to produce a satisfactory solution for the client
o Make recommendations for continuous improvement of client experiences and processes

Team working
o Actively help others and seek assistance when required
o Cover the planned and unplanned absences of legal secretaries
o Be aware of others’ workloads and priorities
o Be proactive and think ahead of fee earners’ needs to free them up from administration tasks
o Understand the role and responsibilities of a legal secretary and recognise those of others
o Be flexible and willing to go the extra mile when necessary to ensure work is completed on time
o Assist fee earners to ensure matters are regularly billed and paid on time
o Prepare bill narratives/breakdowns as necessary
o Actively listen and ask questions for clarity
o Draft letters and emails
o Ensure the appropriate forum is used for discussions

IT and typing skills
o Accurately produce documents, letters, memos, attendance notes and emails
o Proof read all typed communications to ensure they are appropriately presented and that spelling and grammar have been checked
o Comply with house style
o Amend marked up documents
o Ensure contact details of all existing clients, new clients, potential clients, meetings and marketing activities are accurately recorded and maintained on the firm’s database systems