Customer Service Administrator – Financial Services (Glasgow)

One of the 'Big Four’ Financial Services firms, is managing a regulation project, on behalf of a Bank.

The client is seeking individuals to join the Investigations Team, assisting with the review of customer cases.

This position is an opportunity to manage your own workload, and provide a high level of customer service, within a dynamic and fast paced environment!

Responsibilities:

• Gather and prepare customer cases, using in-house systems.
• Log and allocate cases for review.
• Liaise with case handlers and senior managers.
• Liaise with customers and third parties via written correspondence.
• Provide wider team support.
• Work to deadlines.

Requirements:

• Customer service/ administration experience
• Excellent verbal and written communication
• Attention to detail
• Problem solver
• Deadline driven
• IT proficient

This is a contract role, for a project until December 2017 (scope for extension), based in Glasgow City Centre.

Numerous intakes in May 2017.

Working hours operate on a night shift basis; Monday - Wednesday 19:00 to 07:00. (Scope for paid overtime).

Full training is offered, which will be during the first two weeks of the contract, Monday - Friday 09:00-17:30.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.