Quality Strategy Manager – Financial Services

‘Big Four’ Financial Services firm is seeking an experienced Quality Strategy Manager to join a financial regulation project in Central London.

Key Responsibilities:

• Manage the QA function and RCA team
• Develop strategy, in line with client objectives
• Liaise with the change and continuous improvement teams
• Coordinate work stream and mitigate risks
• Maintain and manage quality standards.
• Provide guidance and training and roll out new initiatives
• Run reports, attend management meetings and provide update to Senior Leadership team

Requirements:

• QA experience within Financial Services.
• PPI/ complaints experience is desirable
• Effective coaching and people management experience
• Technical working knowledge of the complaint handling process.
• Passion for customer service.
• Excellent verbal and written communication.
• Investigation and problem solving skills.
• IT and database proficiency.

This is an ongoing contract until December 2017 (scope for extension), immediate start.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.