Lettings Admin - Central London Property Co

Lettings Admin
Central London 
£26,000-27,000 + bonus

Our client, a dynamic Property Management company based in the heart of Central London, are looking for a Lettings Administrator who has experience of upselling, building lasting relationships with clients and supporting senior management ideally within the Property sector. This is a fantastic opportunity to join an exciting and sociable company who offer personal/career development.

 The Job Role 

• Be the first point of contact
• Deal with resident & customer queries as and when and in accordance with company policy.
• Engaging with residents.
• Keep a detailed record of incidents during a shift
• Assisting residents who have lost keys/entry fobs.
• Ensure visitors are signed in and out of the site where applicable.
• Assisting in arranging and conducting sales viewings for prospective residents and help to manage the student renewal and expansion process.
• Assisting resident experience events and administration.
• Being proactive and informing the management team of any problems and situations arising.
• Ensuring customer expectations and satisfaction is achieved in line with the National Code of Standards and procedures.
• Ensuring a high standard of customer service at all times.
• Provide front desk and telephone support.
• Provide general administrative support to the management team including filing, photocopying, monitoring posters/notices, receiving and distributing post to residents.
• Maintain records of students and occupancy lists.
• Assisting with debt reminders and collection in line with organisation procedures.
• Receiving payment and issuing receipts.
• Use of internal finance package, Kinetic Solutions, to input financial information and to extract important financial information.
• Ensure billing is completed in line with company procedures.

 The Person

• Previous administrative/security experience in a similar customer facing environment.
• Prior business development/sales experience; facilities management and/or financial knowledge, credit and cost control would be an advantage.
• Proactive and strong ability to problem solve, multi-task, plan and organise.
• Excellent communication and customer-facing skills and ability to deal with difficult situations.
• A good understanding of business coupled with a professional attitude.
• Ability to work without constant supervision.
• Self-motivated. Professional. Resilient. Adaptable
• Ability to work on own initiative
• Autonomous approach to loan working
• Competent usage of Microsoft Packages including: Word, Excel and Outlook. 
  
  

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

 

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

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