Resource & CI Manager, great salary plus excellent benefits
- Recruiter
- S & G Recruitment Ltd
- Location
- London (City of), London (Greater)
- Salary
- Up to £78,000 per annum + benefits
- Posted
- 22 Mar 2017
- Closes
- 12 Apr 2017
- Job Title
- Project Manager
- Industry Sector
- IT
- Contract Type
- Permanent
- Hours
- Full Time
You will be working for this long established City based financial institution. The successful candidate will be required to assist in managing the firms IT infrastructure; as they are urgently looking to recruit a Resource & CI Manager on permanent basis. This role will require occasional travel to their other offices in Surrey and Scotland.
- Developing the EUS Continuous Improvement plan, taking full ownership of this process
- Challenging current processes and service delivery, seeking opportunities to introduce improvements and innovations
- Management of End Support Technical Specialists
- Inputting to budget forecasts for End User Services
- Managing overtime costs
- Supporting annual staff salary review
- Objective setting, performance tracking and training
- Responsible for quality and brand of End User Support
- Joint responsibility for the creation and delivery of the EUS roadmap
- Daily management of staff in delivery of service
Knowledge & Skills
- Demonstrates a broad knowledge of IT Infrastructure in the financial services sector and knowledge of Desktop, Remote and Mobile Technologies
- Proven track record of managing the delivery of IT Services in a demanding environment with excellent organisational, prioritisation, delegation and planning skills
- Displays a clear awareness of the impact of service failings to the business and how this can be effectively managed in a positive way
- Proven hands-on experience across a range of IT Service Management related disciplines with a hands-on knowledge of ITIL related processes
- Excellent stakeholder and supplier management skills
- Proven track record developing and delivering effective processes and managing stakeholders and suppliers
- Understanding of budget management and control
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