Graduate Client Relationship Exec - Trade Association- W1

The Company
My client is a well established Trade Association based in the West End. Due to expansion they are looking for a graduate Client Relationship Executive who has a business related degree with proven experience of building relationships with clients, managing a CRM database and providing administrative support.

PURPOSE OF POST:
Provide support and account management to members
Support development and execution of engagement campaigns
Support development and delivery of projects
Represent and promote products and services to key stakeholders


MAIN DUTIES WILL INCLUDE:
Support the development and implementation of projects
Provide support and account management to members
Support development and execution of engagement campaigns
Support development and delivery of projects
Represent and promote products and services to key stakeholders
Develop and maintain strong relationships with key members offering first class account management and ensuring member satisfaction and retention.
Maximise members’ usage of products and services including participation in relevant events, committees and project groups.
Arrange regular visits to member and prospective members and conduct meetings with key personnel responsible for interaction with the company
Develop comprehensive profile of the business issues and needs of each key membership account.
Conduct research and provide reports on supply chain / industry trends and key developments
Support other projects as required.

The Person
Honours Degree or equivalent
Experience of working within a client facing environment
Experience of supporting projects
Excellent communication skills – written and oral; including public speaking
Excellent interpersonal skills - confident, articulate with a persuasive manner
Highly motivated and target orientated with clear focus on high quality customer satisfaction and project deliverables
Creative and innovative with the ability to work under pressure and meet targets – able to step up to the challenge when required.
Able to understand a wide range of business issues and metrics as well as basic business finance.
Have a positive and enthusiastic approach to team-working with a strong sense of shared objectives and common goals
Proficiency in MS Word, Excel, PowerPoint, Outlook and Internet.
Flexibility, willingness to learn, be involved and adapt
Ability to multi-task and work effectively on different projects and campaigns
Self starter with a pro-active approach and possesses a strong sense of initiative

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