Grad Research/Client Service Exec -Entertainment-Immed Start

My Client is a Global Well Known Household name contacted to Publishing and TV Consumer Interest base in the Docklands. One of the worlds best known brands with 98% prompted recall in the English speaking world. I am looking for a Graduate Research/Client Services Exec who is immedialtey available to complete a 6 month contract that could be extended/go permanent.

The Role
•First line point of contact with the public delivering the highest standards of customer care
•Processing all claims according to determined service level of agreements
•Carry out in-house desktop research in relation to claims from corporate applicants and other non-corporate record claims that require specific research
•Coordinate research projects (for the categories) working with external specialist consultants and research agencies
•Processing all subject specialist claims by sending relevant Guidelines or Rejections emails
•Researching into new subject specialist record categories and writing suitable guidelines and setting minimums for the attempts
•Reviewing all evidence received for the subject specialist claims; verifying accurately the evidence sent in, printing and sending out certificates
•Provide a first assessment and undertake initial desktop research to evaluate the scope and nature of the research involved for commissioned research projects
•Write clear research briefs to external consultants and carry out research for commission research projects
•Communicate with internal clients and external research agencies and consultants
•Taking ownership of specific projects based on record processing and the provision of record related information


KNOWLEDGE AND EXPERIENCE
Educated to degree level
Must have a minimum of six months office based experience
Excellent communication skills
Excellent organistational skills
Team player

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