German-speaking Customer Support Executive

Our client, a very modern and successful company, is looking for a positive and bubbly professional to join their professional Customer Services team, who is fluent in either Dutch or German. The bilingual Customer Service Representative will need to provide top quality client and engaging customer support to clients in both English and German/Dutch. Due to large growth and continued success in the German and Dutch markets, these positions have arisen within this amazing company.

The German speaking or Dutch speaking Customer Service professionals will be responsible for providing information and managing a range of queries and requests on a wide range of products, offering advice and resolving any order issues promptly and effectively. You will need excellent communication skills in both English and either Dutch or German through confident communication skills and a positive attitude. You will be mainly dealing with B2B customers in this environment.

Profile

• Fluency in written and spoken English and German or Dutch
• Previous experience within a professional, office based customer services environment or perhaps retail/ecommerce environment is desirable
• Experience working as a Customer Service Representative or any client focused role where you have had client interaction in order/product based environment
• Strong customer focus, committed to providing high standards of care
• Excellent attention to detail, high levels of accuracy
• Strong communication, negotiation and influencing skills
• Educated to A-level or equivalent and above

To apply, please send your CV in Word format to Guido, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.