Customer Service Executive
- Recruiter
- Elisabet Chaves
- Location
- London (Central), London (Greater)
- Salary
- £24k, plus commission £2k -4k annually
- Posted
- 22 Feb 2017
- Closes
- 22 Mar 2017
- Ref
- EC3018ALEM
- Job Title
- Customer Services
- Industry Sector
- Banking / Finance, Media
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Executive
Based in Central London
£24k, plus commission £2k -4k annually
Starting on 3 April
Shouldn’t have any holidays booked at all from 7 August – end Sept
Office hours are Monday – Friday, 9am – 5.30pm; however, successful candidates may be required to work longer hours during busy periods
Job Description
The successful candidate will be responsible for:
• Inputting all delegate registrations for conferences onto our database within 24-48 hours of receipt and following up those registrations with confirmations and invoices.
• Raising invoices in three different currencies. Different charges apply for each conference and each type of delegate; the successful candidate will be able to familiarise themselves quickly with the various charging principles.
• Credit control – ensuring all delegates pay their invoices before the events
• Responding to and resolving the variety of delegate queries
• Ensuring all event printing is completed including speakers signs, handouts and delegate badges
• Onsite assistance during registration for all London conferences (where possible) and possibly one or two conferences overseas
• Other ad hoc duties as required
Candidate Specification
• Graduate degree
• Applicants should have a minimum of one year’s office experience
• Applicants will have good experience using databases and have an exceptional numeracy level
• Ability to learn how to use our in-house database system quickly and efficiently (Salesforce)
• Applicants will be confident and positive individuals with excellent interpersonal skills and the ability to multi-task effectively
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