Bilingual Dutch/English Customer Service Representative

Location
England, Hampshire, Southampton
Salary
£17000 per annum
Posted
16 Feb 2017
Closes
16 Mar 2017
Ref
JA160217
Contact
Joan Arasa
Job Title
Customer Services
Industry Sector
Luxury
Contract Type
Permanent
Hours
Full Time

TITTLE: Bilingual Dutch/English Customer Service Representative
LOCATION: Southampton
SALARY: 17000 GBP
SECTOR: Customer Service
LANGUAGES REQUIRED: Dutch and English

MAIN TASKS AND RESPONSIBILITIES
We are searching for passionate customer service representatives to work in a helpdesk centre, providing technical advice for both English and Polish clients. Your key responsibilities will be:
*Being the first point of contact for the clients on the Help Desk department.
*Providing excellent customer service (including inbound telephone and email).
*Ensuring that customer emails are replied to within the set standards of quality and accuracy.
*Helping customers logging and managing incidents and taking ownership of seeing these through to resolution.
*Promoting clear communications between the company and its customers.
*Ensuring a totally seamless customer experience and providing product advice.
*Dealing with complaints and escalations.
*Identifying problems and bringing these to the attention of the Team Managers.
*Providing support to the Marketing department during the organisation and execution of shows.
KEY SKILLS

*Ideally someone with Customer Service experience.
*Bilingual English/Polish.
*Outstanding communication skills, specifically over the phone.
*Excellent writing abilities, as the role will require answering emails in both languages.
*Qualified to GCSE level or equivalent.
*Preferably someone interested in gadgets and technology, as well as interest in outdoor activities and fitness.

Only suitable candidates will be contacted. Please, apply only if your profile matches the requirements listed above. 

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