Customer Service - Mortgage Collections

Location
City Of London
Salary
£17500 per annum
Posted
15 Feb 2017
Closes
20 Feb 2017
Ref
DC/40501
Contact
Dylan Coote
Job Title
Customer Services
Industry Sector
Banking / Finance
Contract Type
Permanent
Hours
Full Time
Customer Service - Mortgage Collections
£17,500
West End


THE COMPANY:

Our client is a commercial law firm based in the heart of London. They are looking for a bright and resilient individual to join their Mortgage team. The company is well established with an excellent reputation in their specialist field. They have an excellent company culture and focus on staff retension and progression. In addition they offer extensive training.


THE ROLE:
  • Manage individual caseload of customer cases through to completion
  • Work with customers to agree a suitable outcome to mortgage repayment issues
  • Analysing customers incoming and outgoing finances to identify resolutions
  • Answer a range of incoming customer queries
  • Act with diplomacy and act whilst ensuring suitable outcomes are reached
  • Negotiate with customers via telephone
  • Process all relevant admin tasks surrounding customer cases
 

THE PERSON:
  • Proven experience in a Customer Service environment
  • Experience resolving and negotiating difficult situations
  • Advanced command of the English Language and superior communicative skills
  • Great time management skills
  • Resilient attitude and resourcefulness to solve complex queries
  • Organised and methodical approach
 

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

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