Fluent Dutch, French, German or Italian speaking Client Services Executive
- Location
- London (Central), London (Greater)
- Salary
- £24,000-28,000
- Posted
- 13 Feb 2017
- Closes
- 13 Mar 2017
- Ref
- AL7101/CSEI
- Job Title
- Customer Services
- Industry Sector
- Consultancy
- Contract Type
- Permanent
- Hours
- Full Time
Global Consulting Firm
French, Dutch, Italian or German speaking Client Services Executives
24-28k per annum plus benefits
West End
Permanent
Duties:
Pro-active contact and relationship building with the Member companies and clients
Providing a technical resource for their clients, including updating data, calculating salary packages and researching additional information in line with client requirements
Interfacing and developing relationships with HR contacts within client companies at all levels of seniority from Administrator to Director level
Seeking opportunities to increase the support level to the client and the value of their account
Communicating with internal staff at all levels, especially core technical teams & client services staff worldwide
Advising colleagues and the core teams on issues relating to technical and other relevant issues
Presenting to clients on technical issues relating to international HR management with the following aims:
Addressing any problems and issues
Educating them on services and products
Promoting and selling services and products
Participating in product development, based on feedback from clients
Prioritising and setting times for projects and enquiries in response to client requirements
Maintaining an up-to date understanding of services and products, internal systems and understanding competitors' positions
Maintaining documentation and administrative procedures relating to client relationships, including entry of data into the database and filing of relevant documentation
Actively promoting the services and products to existing and potential clients
Acting as an additional resource for core technical/survey teams when required
The successful candidate will need:
2+ years experience in account management, customer services or client services role
Graduate calibre candidates with fluency in at least one of the following languages (Dutch, French, Italian, German)
Strong numeracy and analytical skills as there will be a maths test at the interview stage
Advanced MS Office and IT Skills.
Please send your CV for immediate consideration.
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