FRONT OF HOUSE/RECEPTIONIST

We are currently recruiting for a highly experienced Front of House- Receptionist for a portfolio business based in London Victoria.

Candidates’ ideal background would be Concierge/Front of House- Reception either within a corporate environment or 5 star hotels. You must have a minimum of 4 years' of experience within this field to apply for the role, have excellent processes in place when welcoming any guests & investors into the building and be efficient with time management.

Salary              £35,000.00-£40,000.00 gross per annum

Location           London Victoria

Position            Permanent

Strengths/Attributes to include:

•            Highly professional
•            Dynamic
•            Outgoing
•            Well presented at all times
•            Efficient customer service
•            Receiving calls promptly and efficiently
•            Courteous and helpful
•            Must be resourceful & self-motivated, use own initiative and have a                proactive approach to work

Responsibilities

• First point of contact for all clients/investors & guests, you will be required to provide a dynamic and memorable greeting/level of service by warmly welcoming guests in a professional manner, offering them refreshments & escorting them to the appropriate meeting room.
• Answering telephones, arranging meeting rooms, car / taxi bookings, courier service
• Answering, assisting and directing all incoming telephone calls and enquiries.
• Announcing / fielding all calls, internal and external.
• Ensuring that all messages are recorded and delivered promptly and accurately.
• Managing orders including stationary, refreshments (ensuring stationary & refreshment areas are fully stock and kept organised throughout the day).
• Process all meeting room bookings
• Keeping the reception area tidy at all times. Keeping meeting rooms in an orderly fashion
• Using initiative to manage a range of situations
• Managing the post/deliveries for the office including inbound and outbound

Key qualifying criteria

• Able to demonstrate the ability to undertake the above responsibilities
• Legally able to work in the UK
• 4+ years in a similar role
• Excellent personal and professional presentation
• Professional and confident telephone manner
• Excellent interpersonal skills and the ability to facilitate team co-ordination
• Resilient to cope with conflicting demands and able to prioritise duties and work under pressure
• Hours 08.25-17.30 Monday-Friday

Applications MUST include:

• Up to date CV in Word Format
• Candidate photograph
• Written references
• Availability for both interview & potential start date

Responsible Consultant           Kate Cook

Start date                                 within 4 weeks