Client Services Assistant - 23k (9 Month FTC)
- Recruiter
- Gordon Yates
- Location
- England, London
- Salary
- £23000 per annum + Benefits
- Posted
- 01 Feb 2017
- Closes
- 01 Mar 2017
- Ref
- 36595
- Contact
- Ashley Cook
- Job Title
- Administrator
- Industry Sector
- Education
- Contract Type
- Permanent
- Hours
- Full Time
A leader in providing examination, graduate and credit and risk training. With unrivalled breadth and depth of training, the company delivers learning solutions for interns and graduates to those with 10+ years' experience in Financial Services. The business is split into three divisions:
Professional Qualifications - Regulatory and exam training including CFA and CQF
Corporate Solutions - tailored courses for intern, graduate and start of career cross functional training and highly specialised analytic training for those with 2+ years' experience. Also involves e-learning solutions
Short Courses - tailored courses opened to the public
Delegate Support
Answering all incoming delegate telephone queries delivered by queuing system.
Undertaking all outgoing mentor calls, study approach, exam and course logistics and key contact points.
Supporting lunch and last hour of the day cover for Reception on a weekly basis.
Working from a weekly rota system with the CSA team.
Acting as first line support for all delegate queries whether via e-mail, telephone or helpdesk.
Managing all aspects of delegate registration of both courses and exams according to the requisite SLA.
Working with a designated CSM on key accounts and assisting with inhouse programmes.
Managed Training Services
Ensuring all key data including confirmations and results are present and correct.
Skills/Knowledge/Experience:
Experience of client services role
Experience of working with range of different types of client
Good working knowledge of a range of IT systems.
Required Characteristics:
Excellent telephone manner
Ability to build rapport with range of different types of person
Professionalism and consistency
Demonstrates concern over client perceptions
Happy working in fast paced demanding environment
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