Switchboard Advisor
- Recruiter
- ISS UK Limited
- Location
- West End
- Salary
- £22000 - £23000 Per Annum Benefits
- Posted
- 19 Jan 2017
- Closes
- 16 Feb 2017
- Ref
- SW/PERM
- Contact
- ISS Support Services
- Job Title
- Administrator
- Industry Sector
- Retail
- Contract Type
- Permanent
- Hours
- Full Time
SS Support Services is an independent division of ISS Facility Services Limited. Through its Office Services and Front of House businesses, it provides tailored hotel-style services to corporate clients in the UK and regionally. ISS is an established global facilities and outsourcing provider, working with some of the most recognised clients and global brands.
The highlights of working with us include;
* Investors in People Gold accredited organisation
* Experience with working for some of the world`s most successful brands
* Working with experts in the field of FM in continuing the growth of this successful `boutique` business
* For the fourth year in a row, the International Association of Outsourcing Professionals (IAOP) has ranked ISS with the highest global rating on its annual list of the world`s best outsourcing service providers - The Global Outsourcing 100.
* Extensive learning & development opportunities with a range of sales and management courses, including through the ISS University.
* A list of comprehensive benefits
* Holiday entitlement which increases with length of service
We are seeking experienced Full-time Switchboard Operator to join our team based at our client`s high end BMW Park Lane showrooms in the heart of the West End. Your role will be to provide a world class switchboard experience to BMW Park Lane and their customers, proactively dealing with queries and offering advice and assistance. You will also be expected to ensure standards are met and exceeded at all times. This is a busy, luxury retail environment where you will need to be a team player, well organised and an excellent communicator.
This is full time, permanent position based on a 40 hour week.
We are looking for
* A "can do" attitude
* Previous experience delivering 5 star service
* Excellent interpersonal and communication skills
* A passion for delivering exceptional levels of service
* Impeccable grooming and personal presentation
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Technical ability - Microsoft Office (Intermediate to advanced)
Responsibilities:
* To be proactive in all customer service duties ensuring high service standards at all times in line with the BMW Park Lane brand.
* To deal with customer requests in an efficient and courteous manner
* To adhere to BMW and ISS SLA standards and ensure these are being maintained.
* To be an ambassador for ISS Support Services and BMW Park Lane.
Requirements:
* Customer service experience
* Call handling experience
* Ideally have experience working with systems (e.g. MS Office)
* High degree of accuracy
* Excellent communication skills
* Good time management, ability to prioritise and meet deadlines
* Ability to work on own initiative and as part of a team
* Motivated, committed and flexible
We are keen to consider individuals from a strong customer service background.
The role is available immediately - please send us your CV now.
The highlights of working with us include;
* Investors in People Gold accredited organisation
* Experience with working for some of the world`s most successful brands
* Working with experts in the field of FM in continuing the growth of this successful `boutique` business
* For the fourth year in a row, the International Association of Outsourcing Professionals (IAOP) has ranked ISS with the highest global rating on its annual list of the world`s best outsourcing service providers - The Global Outsourcing 100.
* Extensive learning & development opportunities with a range of sales and management courses, including through the ISS University.
* A list of comprehensive benefits
* Holiday entitlement which increases with length of service
We are seeking experienced Full-time Switchboard Operator to join our team based at our client`s high end BMW Park Lane showrooms in the heart of the West End. Your role will be to provide a world class switchboard experience to BMW Park Lane and their customers, proactively dealing with queries and offering advice and assistance. You will also be expected to ensure standards are met and exceeded at all times. This is a busy, luxury retail environment where you will need to be a team player, well organised and an excellent communicator.
This is full time, permanent position based on a 40 hour week.
We are looking for
* A "can do" attitude
* Previous experience delivering 5 star service
* Excellent interpersonal and communication skills
* A passion for delivering exceptional levels of service
* Impeccable grooming and personal presentation
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Technical ability - Microsoft Office (Intermediate to advanced)
Responsibilities:
* To be proactive in all customer service duties ensuring high service standards at all times in line with the BMW Park Lane brand.
* To deal with customer requests in an efficient and courteous manner
* To adhere to BMW and ISS SLA standards and ensure these are being maintained.
* To be an ambassador for ISS Support Services and BMW Park Lane.
Requirements:
* Customer service experience
* Call handling experience
* Ideally have experience working with systems (e.g. MS Office)
* High degree of accuracy
* Excellent communication skills
* Good time management, ability to prioritise and meet deadlines
* Ability to work on own initiative and as part of a team
* Motivated, committed and flexible
We are keen to consider individuals from a strong customer service background.
The role is available immediately - please send us your CV now.
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