Front of House Manager

Front of House Manager

£22,000 - £32,000

Dartford

My client is a Property Development and Investment company and they are looking for a Front of House Manager to work alongside a dynamic team. This diverse role includes management responsibilities with varying degrees of functions and duties including management of sub-contracted services and relevant staff.

The successful candidate will be responsible for:

• Delivery of a first class reception service to all visitors.
• Co-ordinate staff to ensure delivery of a first class service, including, but not limited to:
• Ensure that the reception area is maintained to a high standard and is presentable at all times.
• Management of the delivery of small works projects and move and changes within designated areas.
• Management of all health & safety requirements.
• Dealing with and assisting tenants with queries.
• Providing support to facilities management and the investment team.
• To ensure visitors booking in and out system is maintained and adhered to.
• Management of all sub-contractors to the building.
• Ensure the highest levels of cleanliness within the building,.
• Report faults / incidents through facilities management, keep abreast of updates and chase as required.
• Implement safe working practices to ensure the safety of all tenants and visitors.
• Show potential tenants available office space and benefits of the building.
• Working within, delivering and monitoring agreed SLA's.
• Working within strict budgetary controls.

The ideal candidate will have/will be:

• Highly presentable and professional.
• Good IT skills, including MS Word, Excel and Outlook.
• Excellent communication skills, orally and written.
• Workflow management i.e. effective organisational and time management skills and ability to prioritise.
• Good observation skills and attention to detail.
• Ability to exercise excellent judgement and decision making.
• Totally customer service driven - willingness to understand and meet the needs of both internal and external clients in order to build and maintain positive relationships.
• Team Working - works co-operatively with others, quickly builds the trust of others builds rapport and relationships.
• Technical Expertise - has the skills, knowledge and experience required to perform their role.
• Personal Management - prioritises tasks effectively in order to deliver to agreed deadlines, keeping others informed and manage your own time effectively, including timekeeping.