Business Operations Manager

Our Client, a dynamic wholesale business, supplying some of London’s top restaurants are looking for an experienced Operations Manager to join this dynamic energetic team in a fast growing business. 

Key Relationships    Director of Strategy and Growth

                                    Finance and Board

                                    Customers and Suppliers

                                    External Stakeholders

Experience & Personal Attributes:

• Solid level of management experience
• Experience in the wholesale and/or retail sector
• Experience in managing production or a supply chain
• Interest in improving systems and processes to improve efficiencies within an organization
• Experience of providing reporting to a senior level
• Strong enthusiastic leader with a lot of energy
• High level of attention to detail and accuracy
• Thorough and methodical approach
• Ability to work in a team and build good relationships with third parties and internal stakeholders
• Strong English language skills
• Strong common sense and can do attitude

Additional but not essential:

• Warehouse management including stock/inventory management or 3PL.
• Customer services management
• Interaction with financial and/or CRM systems

Key Responsibilities

• Ensure all clients products and services are dispatched/provided on time
• Manage all their party couriers to deliver at the lowest cost possible
• Manage the delivery rota and develop more efficient routes
• Manage the Operations teams to ensure clients pay for all appropriate services
• Build a positive and constructive working culture across all departments
• Ensure there is consistent leadership across business divisions
• Ensure consistent remuneration and reward structures exist across the whole business and are driving general business growth
• Run the Senior Leadership Team Meeting and manage the team to deliver actions
• Ensure all members of the Senior Leadership Team have clear objectives and are delivering to them
• Monitor the commercial negotiation with Suppliers to achieve better commercial terms
• Ensure the team is utilised effectively
• Mediate and resolve adhoc issues between company individuals, clients and suppliers
• Ensure all staff utilise the agreed company systems
• Design and manage the business to consistent and streamlined processes
• Develop and implement systems that deliver a highly effective operations team, cost effectively
• Manage all facilities and ensure working times are adhered to
• Own the move to any premises of the Company
• Create Best Practise documentation and ensure it is being adhered to
• Deliver all Health and Safety requirements and processes
• Lead the Company's IT suppliers (ie: Internet/Phone/Door Entry)
• Manage the overall stock systems and levels
• Ensure monthly stock figures are fed accurately into Finance
• Streamline stock and storage across the two sites
• Ensure timely order of stocks and consumables required
• Lead the negotiations of all stock suppliers
• Ensure the business invests in its key talent
• Oversee all recruitment planning and activity
• Ensure all individuals have clear job spec and role responsibilities
• Oversee all performance reviews, target setting company wide and any employee disputes
• Oversee and implement all People (HR) initiatives and strategies
• Manage HR documentation and processes
• Contribute to the business' target setting & budgetary process
• Ensure consistent commercial strategies in New Markets/Product
• Approve all Operations costs in line with the budget
• Design and present any investment proposals to the Board, with a recommendation
• Manage the business to deliver against the approved budget
• Oversee the business to deliver against the approved cost numbers
• Be over all owner of the financial stability of the business
• Develop and present to the Board the annual budget
• Present the monthly Management Reporting to the Board
• Develop a plan for utilising all Events Assets appropriately (ie: mobile bars and Ape Cart)
• Oversee the Events commitments and ensure that these are run at a acceptable profit level and are staffed appropriately
• Create new avenues for growth
• Manage to deliver a profitable growing business unit