Customer Service Executive

Location
London (Greater)
Salary
Paying up to £20,000 depending on experience
Posted
10 Jan 2017
Closes
07 Feb 2017
Ref
os/one/cs
Job Title
Customer Services
Industry Sector
Hospitality
Contract Type
Permanent
Hours
Full Time

Amanda Smith are currently working with a boutique serviced office company who are looking to recruit a switched on, polished Customer Service Executive to join their growing team within London. This is an exciting role for someone who is looking to kick start their career within a corporate environment.

Responsibilities include:

- Opening the Centre. This can include replacing newspapers in reception, turning on lights, replenishing milk stock, unloading the dishwasher.

- Closing the Centre: This can include replenishing paper stock in copy points, spot cleaning carpet areas for tea spillages, watering plants.

- Reception duties. Whilst on reception you may be given ad hoc tasks to complete such as researching ideas for a client event, keeping up to date with travel news.

- Administrative duties for the Centre and clients such as, stationery ordering, faxes, copying, binding and typing.

- Dealing with post. Delivering client mail, franking outbound mail, ordering couriers.

- Meeting rooms. Set up refreshments, deal with incoming bookings, quantifying requirements.

- Assisting clients with their IT & Telephones (we will train you on our system).

- Arranging transport for clients.

- Preparing offices for client move-ins such as, putting together coat stands, cleaning desks.

- Adhoc duties. This could include shopping errands, picking up sandwiches for a meeting, helping to waitress at client events, dropping off dry cleaning for a client.

- Attending regular team meetings. You are expected to add value to these meetings and have positive input.

-Attending presentations by the CEO. These happen after working hours and you will be expected to attend. Currently they are held every two months.

The Person-Does this sound like you?

Positive Energy and Attitude: Always smiling and willing to go above and beyond for clients and has a genuine interest to want to be part of a successful team. Likes to muck in.

Empathy: Shows genuine empathy and is client focused.

Client Awareness: Thinks ahead anticipating and predicting customer needs.

Judgement: Being able to assess the nature of a problem quickly before making a decision/problem solving.

Communication: Communicates in a professional friendly manner with clarity and efficiently. Has ability to be flexible and adapt the style dependent on audience.

Solid Organisational Skills: Ability to prioritise and multi task.

-IT: Working knowledge of Word, Excel and Outlook. Ability to operate basic office equipment.

This is a permanent role with interviews being held on Wednesday 18th January - if you are available immediately please apply!

Suitable candidates will be contacted within 5 working days.