IT Support Analyst
- Recruiter
- Strictly Recruitment
- Location
- England, London, City of London
- Salary
- £28000 - £30000 per annum
- Posted
- 05 Jan 2017
- Closes
- 20 Jan 2017
- Ref
- ITSUP
- Contact
- Sophie Minihane
- Job Title
- Customer Services
- Industry Sector
- IT
- Contract Type
- Permanent
- Hours
- Full Time
IT Support Analysis Required
Opportunity available for IT Support Analysis within a leading national Law Firm based in the City however you could potenitally be asked to commute to various offices around London
IT Support Analysis ( Full Time )
This opportunity has come available within a successful, well established and highly respected Law Firm, you need to have Experience within IT Support with a minimum of 4 years exp.
IT Support Analysis
IT Support duties will include:
- Respond to and answer IT Support calls
- Provide IT fixes and solutions over the phone and in person
- Provide support in relation to Video Conferencing
- Act as a main point of contact for the London office and Reading office
- Act as an escalation point to the IT Support Team
- Ensure the process of logging tickets in adhered to
- Image computers
- Create and maintain training documents
- Host IT meetings and provide updates when required
- Liaise with suppliers
You must have the following :
- Ideally, at least 4 year's experience within a similar role
- Proficient in supporting Microsoft Office and other popular software products (eg Adobe)
- Practical experience of setting up and troubleshooting PC's and printers in networking environments
- Proficient in supporting video conferencing
- Experience of troubleshooting Windows desktop operating systems (eg. User profiles on Windows 7)
- Analytical approach
- Ability to maintain confidentiality of information
- Excellent organisational skills and ability to prioritise
- Excellent verbal and written communication skills and able to liaise with users at all levels
- Ability to multitask
- Excellent customer service
Please get in touch if your matching the above criteria!!
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