Temporary Administrator / Customer Service
- Recruiter
- Coby Philips Limited
- Location
- England, Essex, Harlow
- Salary
- £7.50 per hour
- Posted
- 05 Jan 2017
- Closes
- 18 Jan 2017
- Ref
- IB050101I
- Contact
- Ella Azulay
- Job Title
- Administrator
- Industry Sector
- Retail
- Contract Type
- Temporary
- Hours
- Full Time
Administrator/Customer Service Temporary Position - Harlow, Essex - £7.50 per hour
A top cosmetic brand are looking for temporary staff for their office on Harlow Essex.
Free parking on site !
This role has the possibility of going permanent.
Essential candidate skills and desirable experience
· Exceptional communication skills that translate well with both customers and colleagues.
· Excellent organisational skills.
· High level of attention to detail.
· Energy, enthusiasm, reliability and practicality.
· An aptitude for understanding and solving problems.
· Ability to simultaneously handle various tasks, whilst maintaining the highest quality of work and able to prioritise workload.
· Provide an outstanding service via telephone and email to our internet customers.
· Existing knowledge of customer service and website usability.
· Computer literacy with excellent knowledge in Microsoft Office, Word, Excel and Outlook.
· Excellent written and spoken English for customer emails/telephone calls.
Job Responsibilities
*Dealing with all customer enquiries and following through to satisfactory completion, the following tasks:
*Resolving queries that arise by answering telephone calls and responding to customer emails
*Liaising with our distribution centre in Belgium
*Communicating/liaising with our preferred courier
*To liaise with customers on the following issues:
*Tracking orders including proof of delivery/re-arranging delivery
*Order Status
*Order shortages
*Customer account enquiries, ie, resetting passwords, loyalty points and address changes
*Returns enquiries
*Problems ordering
A top cosmetic brand are looking for temporary staff for their office on Harlow Essex.
Free parking on site !
This role has the possibility of going permanent.
Essential candidate skills and desirable experience
· Exceptional communication skills that translate well with both customers and colleagues.
· Excellent organisational skills.
· High level of attention to detail.
· Energy, enthusiasm, reliability and practicality.
· An aptitude for understanding and solving problems.
· Ability to simultaneously handle various tasks, whilst maintaining the highest quality of work and able to prioritise workload.
· Provide an outstanding service via telephone and email to our internet customers.
· Existing knowledge of customer service and website usability.
· Computer literacy with excellent knowledge in Microsoft Office, Word, Excel and Outlook.
· Excellent written and spoken English for customer emails/telephone calls.
Job Responsibilities
*Dealing with all customer enquiries and following through to satisfactory completion, the following tasks:
*Resolving queries that arise by answering telephone calls and responding to customer emails
*Liaising with our distribution centre in Belgium
*Communicating/liaising with our preferred courier
*To liaise with customers on the following issues:
*Tracking orders including proof of delivery/re-arranging delivery
*Order Status
*Order shortages
*Customer account enquiries, ie, resetting passwords, loyalty points and address changes
*Returns enquiries
*Problems ordering
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