Customer Services Operative
- Recruiter
- Tay Associates Ltd
- Location
- England, London, City of London
- Salary
- £12 per hour + Holiday Pay
- Posted
- 05 Jan 2017
- Closes
- 02 Feb 2017
- Ref
- X_QJMA24721
- Contact
- Tay Associates 2
- Job Title
- Customer Services
- Industry Sector
- Banking / Finance
- Contract Type
- Temporary
- Hours
- Full Time
Customer Services Operative
Tay Associates is currently assisting a leading City based, Financial Services organisation with the recruitment of a Customer Services Operative.
The Customer Services Operative is responsible for the on boarding of clients and incoming account requests where they will report in to the Team Leader.
Alongside this, the role entails a number of other duties which will include:
- Create and maintain customer records on Customer Data Management system
- Complete due diligence on new and existing customers in accordance with the department's onboarding procedure
- Develop an understanding of how Front Office, Back Office and Customer Operations interact, building cross-departmental relationships
- Represent the department when required in user testing changes to applications and systems, communicating results accordingly
- Process ongoing account requests ensuring that customer instructions are acted upon efficiently and work is completed to agreed standards
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required
- Escalate issues and process gaps where identified to the line manager, while developing a knowledge of the risks posed by both the operational environment and the conduct of the bank
We are looking for a confident and articulate individual who has previous experience within a customer onboarding role and is educated to GCSE level or equivalent.
This is a 6 week temporary position to start as soon as possible.
If this role or similar sounds of interest and you are available immediately for temporary and contract assignments please do get in touch. The temporary market is incredibly busy and at the pace the roles are being filled we are not able to advertise all the live opportunities so please enquire for a full list of vacancies.
Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. Thank you for your interest in Tay Associates. If you are already registered with Tay Associates, please express your interest in this role to your consultant.
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