Temporary Course Advisor - £21K - Greenwich
- Recruiter
- Gordon Yates
- Location
- England, London, Greenwich
- Salary
- £20000 - £21000 per annum
- Posted
- 04 Jan 2017
- Closes
- 18 Jan 2017
- Ref
- FYGW01
- Contact
- Fatma Yaman
- Job Title
- Administrator
- Industry Sector
- Education
- Contract Type
- Temporary
- Hours
- Full Time
Temporary Course Advisor - £21K - Greenwich
We are looking for an experienced Course Advisor to join their team on a temporary basis till end of February. This is a great opportunity to work with dedicated professionals within the education sector to lead in the continuous development of their services to the student body, the faculty and prospective students.
Who will you be working for?
Our client is an independent School of Higher Education that offers career focused degree courses for UK and international students. The school has a smaller intake of students with a focused concentration on getting to know each of their students personally, placing them as one of the best independent educational institutions in the UK.
What does the role consist of?
You will be providing high quality administrative support. This will include:
- Provide a high quality information and initial guidance service for current students on a wide range of welfare topics (e.g. retention, progression, engagement and development)
- Clearly communicate information and advice to prospective students, promoting their undergraduate and postgraduate course offerings
- Maintain contact with applicants throughout the recruitment process and ensure application requirements are fulfilled
- Build and maintain strong relationships with all key internal and external stakeholders
- Identify student needs and address those needs according to urgency and priority
- Refer students to appropriate internal and external sources of support where appropriate
- Respond to all initial enquiries from students and staff
- Employ an excellent standard of customer care at all times, in order to deliver a professional, helpful, accessible and responsive service
- Write reports to support student course applications
- Assess course applications and ensure they are processed via the appropriate methods and channels in a timely manner
- Record communications with students and stakeholders in the appropriate systems
- Ensure appropriate records and document checks are kept up-to-date in line with institutional policies.
What will the successful candidate be like?
- Demonstrated experience in a customer advisory or counselling role
- Well-developed written and spoken communication skills, including the ability to relay complex information to audiences and to deal sensitively with confidential information and demanding/distressed customers
- Demonstrated ability to be well planned and organised in a busy and rapidly changing working environment
- Excellent knowledge of computer packages, including competent use of Microsoft Office including MS Word, Excel and other database systems
- An interest in working in the Higher Education sector
How to apply?
We're hiring as quickly as possible so email or apply with your CV for immediate consideration.
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