Service Delivery Manager, £30-35k, Manchester

Service Delivery Manager, £30-35k, Manchester

A highly successful and well recognised company specialising in training and education for professional qualifications in a range of expert fields. A distinctive supportive and welcoming culture making this a highly sought after organisation to work for.

Our client is looking for a Service Delivery Manager to join their commercial team and manage the range of programmes for their managed clients.

What will you be doing?

The Service Delivery Manager will be responsible for ensuring the programmes run successfully, retaining and developing the client relationship and ensuring all contractual and non-contractual service delivery elements are met. You will be responsible for a team, and will act as the single point of contact for the client on service delivery matters.

Your duties will include;

• Prepare and conduct regular client/programme reviews internally and externally
• Responsible for preparing analyses of results and communicating to clients an overview of key trends and variances
• Confirm content of course information and joining instruction information each year with client
• Providing budget information to local centres as requested
• Working with Heads of Programme to discuss and confirm any changes to the educational programme and feeding this back to the client
• Managing all complaint escalations according to complaints procedures

What they are looking for?

• This is a role where you will need to be able to handle and manage complex service activity in a client/customer facing role
• Experience of managing KPIs and SLAs in a commercial environment
• High level of organisational skills
• Excellent communication skills
• Experience of managing client and internal stakeholder relationships
• Analyse data and communicate key information
• Proven track records of managing change

How to apply?

We're hiring as quickly as possible so email or apply with your CV for immediate consideration.