Administrator - Financial Services (Glasgow)
- Recruiter
- Diana Duggan Associates (UK) Ltd
- Location
- Glasgow, Glasgow City
- Salary
- Circa £21,000 per annum
- Posted
- 21 Dec 2016
- Closes
- 18 Jan 2017
- Ref
- Administrator - Financial Services (Glasgow)
- Job Title
- Administrator
- Industry Sector
- Banking / Finance
- Contract Type
- Contract
- Hours
- Full Time
‘Big Four’ Financial Services firm, is managing an FCA regulation project, on behalf of a Bank.
The project is consumer focused; assessing customer claims relating to PPI. This is a fast paced environment, working in cohesion with project teams, to ensure a fair outcome for the customer, in line with the FCA objectives.
The client is seeking individuals to join the Initial Enquiries Team; which acts as a first point of contact of customers, assisting with queries relating to the PPI claim process.
This position is an opportunity to manage your own workload, take ownership of queries, and provide a high level of customer service.
Responsibilities:
- Respond to customer claim queries; liaising via written/email correspondence.
- Issue questionnaires to customers.
- Conduct investigations to determine the suitability of customer applications/cases.
- Refer eligible customer cases to the investigations team.
- Provide customers with further information if their claim request is unsuccessful.
- Escalate complex queries to relevant department.
- Advise customers about the claim process/provide progress updates.
- Log all queries/cases and update in-house systems
- Provide wider team support.
- Work to deadlines.
Requirements:
- Customer service/ administration experience
- Excellent verbal and written communication
- Attention to detail
- Problem solver
- Deadline driven
- IT proficient
This is a contract role, for a project until December 2017 (scope for extension), based in Glasgow City Centre.
The next intake is Monday 6th February 2017.
Working hours are on a night shift basis; Monday to Thursday 21.00 to 06.00, with scope for overtime.
If you are interested in this opportunity, please send your CV to Diana Duggan Associates.
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