Customer Service Advisor

This role is to work for a leading High Street Fashion brand in their Head Office in the customer service team over Christmas and sale periods. The role will include shift work including evenings and weekends.

Client Details

My Client is a leading UK fashion retailer based on the High Street.

Description

The role of Customer Service Advisor entails:

• Responsible for answering calls into Customer Service in timely manner to minimise frustration.
• Answer questions effectively in accordance to company guidelines using own judgement. Requires thought on how decisions can impact other departments.

• Respond to emails received into Customer Service in a clear & precise manner.
• Answer questions effectively in accordance to company guidelines using own judgement.

• Process Product Replacements & Order Discrepancies using Ecom System

• Tracking deliveries and arrange re-delivery of parcels that have been returned to Company by liaising with the warehouse staff and Independent Sales Force
• Chat to customers via, phone, email and web chat

Profile

The ideal candidate for the role of Customer Service Advisor will:

• have previous experience in a customer service role
• be forward and quick thinking
• work well in a team
• have good written and spoken English
• be comfortable working weekends and evenings
• be confident talking on the phone
• be able to work to targets
• work to their own initiative

Job Offer

The role of Customer Service Advisor can offer:

• fun working environment
• great team environment
• the chance to work for a leading high street fashion brand
• cool office
• competitive salary
• flexible working