Team Leader

Team Leader


£29,000 – £34,000


City / South East London


 


THE COMPANY:

Our Client is a global multi-discipline risk consultancy. They are currently looking for a Team Leader to be responsible for the day-to-day management of the operations coordination team, and for the provision of operational support to the department including all elements of the project lifecycle.


 


THE ROLE:


 


Team Management


 

• Day-to-day line management of operations coordination team
• Set performance objectives in conjunction with practice Directors
• Perform interim and annual reviews and provide continuous feedback on performance
• Manage annual leave and other planned absence within team to ensure adequate cover is in place at all times
• Optimise allocation of resources within the team at busy times to ensure all practices are adequately supported
• Provide guidance, support and training, identifying development needs within the team and work with Head of Business Operations to devise and implement plans to address

 


Project lifecycle administration

• Full project lifecycle support to practice areas from project set-up through to cash collection
• Coordination of practice-related travel administration
• Liaison with consultants and finance to coordinate client billing and monthly accruals
• Ensure outsourced consultant and subcontractor pre-deployment administration is completed in line with internal and departmental policy
• Coordination of training for project managers on project lifecycle related policies and procedures
• Maintain oversight of and ensure the efficiency of the project lifecycle process
• Ensure effective electronic storing of all document filing in compliance with company DRAD policy
• Work closely with practices to understand and address any service delivery issues they may have
• Ensure compliance with all policies and agreed procedures within the team
• Initial point of contact for escalation of business operations service queries from the team and practices escalating upwards where necessary

 


Systems/Data Management

• Super user for CRM and Dynamics
• Ensure the effective use of all systems within team ensuring appropriately trained

 


THE PERSON:


 


Essential

• Previous experience in a similar role in a commercial environment
• Experience of supervising a small team
• Proficient in MS Office including intermediate Excel, Word
• Strong planning and organisational skills with ability to prioritise and multi-task
• Good attention to detail
• Excellent written and verbal communication skills
• Confident, solution-orientated and with a positive attitude
• Flexibility and a team player
• Willingness to learn and develop new skills

 


 


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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.


 


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