Senior Customer Services Officer

THE COMPANY:


 


Our client is a savings bank based in the heart of the City.  


 


THE ROLE:


 

Help the Bank’s Savings business achieve its goal by dealing with customers’ in a friendly, courteous and professional manner.

 

Act as a contact for incoming telephone queries, providing professional and courteous support to customers.

 

Resolve customers’ queries in a timely and professional manner, providing written responses where appropriate.

 

Provide administrative support to the Savings team.

 

KEY RESULT AREAS or ACCOUNTABILITIES

Responsibilities:

 

• Fielding and resolving telephone, written and online queries from customers
• Resolving customer complaints
• Support less senior members of the Customer Services team, helping them to improve their customer service skills
• Opening accounts and processing instructions for customers
• Processing payments received from customers
• Making payments to customers

 

Key Skills:

 

• Passionate about customer service
• Excellent communication skills
• Clear and friendly telephone voice
• Good IT skills
• Numerate

 


THE PERSON:


 

Qualifications/Experience

 

• Experience in a customer services role in any industry or sector

 

Competencies/soft skills

• Patience
• Attentiveness
• Time management skills
• Calm and collected under pressure
• Willingness to learn

 

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. We are passionate about helping people with their future career aspirations.


 


EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.


 


Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £150 of gift vouchers of your choice.  Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!