Interim Customer Services Manager

Interim Customer Services Manager

London, West End

£65,000

My client is a well known Property company who are based in the West End. They are looking for an Interim Customer Services Manager to assist with the implementation of a customer focused approach across the retail portfolio.

The successful candidate will be responsible for:

• Set the customer services strategy.
• Oversee and enable the delivery of the customer service strategy.
• Apply for and monitor budgets.
• Analyse data to identify areas of strength and weakness in customer service performance.
• Delivery of Investors In People accreditation at centre level and portfolio level.
• Responsible for identifying customer service best practice and piloting projects within the portfolio.
• To oversee the delivery of customer experience strategy and innovation at site level.
• Responsible for measuring success of pilots and making recommendations for wider implementation.
• Receiving and approving recommendations on customer service strategy.
• Liaison with internal and external stakeholders and suppliers, as required, to deliver best in class customer experience.
• Set, monitor and review on site standards to ensure these are consistent with agree strategy.
• Monitor and review peers and implement relevant learnings.
• Apply for industry awards and support the submissions for centre specific awards.

The ideal candidate will have/will be:

• Previous experience at a suitable level of customer services within either of the following industries: retail, hospitality or property.
• Must be able to self-manage and prioritise workload and deadlines.
• Flexibility - must be able to manage a variety of responsibilities and people.
• Ability to communicate confidently with property and non-property professionals.
• Strong personal presence, impact and influencing skills.
• Ability to produce well thought through, clearly laid out and expressed schedules and papers.
• Hardworking with a strong ambition to expand mind and responsibilities.
• A good and dedicated team player.
• Strong commercial acumen, with a good understanding of the property sector.

Please apply online if you feel your experience matches the above requirements.