Customer Service Manager - Events Sector
Job Title: Customer Service Manager
Job - Summary of the Role, Key Duties & Responsibilities:
Scope of responsibilities:
Start to finish customer service administration for our international series of events.
Processing of registrations from our customers
Invoicing and credit control for delegate and sponsorship invoices
Securing full payment from all clients in advance of the event
Responding and resolving the variety of participant queries
Improving customer service systems and processes
Working closely with the operations team to ensure seamless delivery of the conference
Provide accurate information to the finance team including revenue reports and event reconciliation
Running the registration desk onsite (on selected events)
Person - Key Skills, Qualifications & Experience:
Excellent communication skills – able to deal with people at all levels, good written communication and confident telephone manner. Foreign languages are beneficial, but not essential.
Confident, able to work with minimum supervision to strict deadlines and remain calm under pressure.
Extremely organised - able to multi-task, work on multiple events at the same time.
High attention to detail
Applicants should have a minimum of one year’s experience in customer services
Show initiative and be proactive to ensure quick and effective problem solving
IT skills – Experience working with Salesforce is highly beneficial, Advanced Word and Excel, Typing to at least 50wpm
Highly numerate – invoicing, budgets (including multi-currency events) and credit control
Proactive approach, willingness to show initiative and accept responsibility
Flexibility to travel internationally to deliver customer service onsite (3-4 trips per year)
Please send your CV for immediate consideration.
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