Fluent French or Arabic speaking Client Services Executive

HR Consultancy

Client Services Executive with fluent French or Arabic

24-28k per annum plus benefits

West End

Permanent

Duties:

Pro-active contact and relationship building with the Member companies and clients

Providing a technical resource for their clients, including updating data, calculating salary packages and researching additional information in line

with client requirements

Interfacing and developing relationships with HR contacts within client companies at all levels of seniority from Administrator to Director level

Seeking opportunities to increase the support level to the client and the value of their account

Communicating  with  internal staff  at  all  levels,  especially core  technical  teams  &  client  services  staff worldwide

Advising colleagues and the core teams on issues relating to technical and other relevant issues

Presenting to clients on technical issues relating to international HR management with the following aims:

Addressing any problems and issues

Educating them on services and products

Promoting and selling services and products

Participating in product development, based on feedback from clients

Prioritising and setting times for projects and enquiries in response to client requirements

Maintaining  an  up-to date  understanding  of  services  and  products,  internal  systems  and understanding competitors' positions

Maintaining documentation and administrative procedures relating to client relationships, including entry of data into the database and filing of relevant documentation

Actively promoting the services and products to existing and potential clients

Acting as an additional resource for core technical/survey teams when required

The successful candidate will need:

2+ years experience in account management, customer services or client services role

Graduate calibre candidates with fluency in either French or Arabic

Strong numeracy and analytical skills as there will be a maths test at the interview stage

Advanced MS Office and IT Skills.

Please send your CV for immediate consideration.